FAQ

Payment & Shipping

Q: What payment methods do you accept?
A: We currently accept only PayPal.

Q: What shipping method do you use?
A: Our standard service is airmail.

Q: How long does standard shipping take?
A: In our experience standard shipping takes 15 to 20 business days.

Q: Do you have a handling time?
A: Yes, our order processing, picking and packing time is usually 5-7 days.

Q: Can I track my order?
A: Yes! Our service is fully traceable on websites such as usps.com

Q: Where do you ship to?
A: We ship worldwide.

Q: Do you charge tax?
A: No we do not charge tax on our products.

Products

Q: How is your clothing sized?
A: Generally our clothes are a little on the smaller side as they are Asian BUT please check the size chart carefully before ordering and buy the product by the measurements, NOT by the size.

Q: What sizes do you stock?
A: Most of our items run XS or S to XL with some going up to a 5XL. Please check measurements carefully and don’t worry if you need a 5XL. Asian sizes are usually smaller than Western and it doesn’t mean you’re extra, extra large!

Q: Can I mix the sizes of a top and a bottom for sets and bikinis?
A: I'm sorry but we cannot currently mix and match tops and bottoms of different sizes.

Refunds, Returns and Exchanges

Q: What if my order has a fault?

A: Email us at the address below, tell us what the problem is and attach a photo of the fault.

Q: What if my order doesn’t fit?
A: We ask that you check measurements carefully before buying and we do our very best to ensure that all size charts are accurate, therefore we do not offer refunds for items that do not fit. As noted in the descriptions, we measure items by hand and there may be a 1-3 cm difference to the chart.

Q: What should I do if I change my mind when I receive my order?
A: Sorry, but we do not offer refunds if you have changed your mind about your order.

Q: Can I return lingerie and/or swimwear?
A: We are sorry but for reasons of hygiene, we do not accept any lingerie or swimwear returns.

Q: How long do I have to return a product?
A: Our return policy is 30 days after you receive your order.

Q: Where do I return a product to?
A: Email us at the  address below and a customer service rep will give you the address. Do NOT send anything to the address on your parcel. This is not our return address and we will not be able to process your refund or replacement.

Our Company

Q: Are you a real company?
A: Yes. We are a licensed and registered company with 100+ staff, and have been operating for almost 10 years. Basically we are a large team running different websites. Our goal is to bring you the biggest variety of outfits at the most affordable price.

Q: Where are you located?
A: We have business partners in China and items are shipped directly from our Chinese warehouse. We also have offices and a warehouse in the USA. 

Q: How do I make a purchase?
A: Simply visit our website, on the product page click the 'Add To Cart' button. You'll be then given the option of continuing to shop or checking out. When you're ready to pay, check out and pay via PayPal.

Discount Codes

Q: How do I use a discount code?
A: Simple enter your code at checkout and your discount will be automatically deducted.

Q: Can I use more than one discount code per order?
A: No - you may only use one discount code per order.

Have any other questions? Send us an email at service@rosyella.com and we’ll respond as quickly as possible.